Frequently Asked Questions

FAQ

 

When is the store open for in-store shopping?

The store is open 7 days a week, 11:00 AM to 7:00 PM from Monday to Saturday, 11:00 AM to 6:00 PM on Sundays.

How do I find out about the weekly schedule of events?

You can find the store's schedule of events at www.gamescapesf.store/events.

Can I make an order over the phone?

Unfortunately no, but you are able make orders on the webstore for pickup, delivery, or shipping.

Can I order something not listed on your web store?

Yes, please send us an email and we'll get back to you.

Can I pick up my items or have them delivered?

Yes, we have pick up and delivery options available from 11:00 AM to 7:00 PM Monday to Saturday and 11:00 AM to 6:00 PM on Sundays.

How do I pick up my order?

After you place your order, you'll receive a "Order Ready" email from us (usually within 15 minutes) to notify you that your order is ready for pick up. Readied orders can be picked up at our front entrance or we can bring the out to your car, just call 415-621-4263.

When will my order be delivered?

Orders are delivered through DoorDash and should be delivered within one hour of your order.

Does Gamescape have a rewards program?

Yes, we do. If you spend $250 over any period of time and show us that you have, whether by showing us Gamescape receipts or bank/credit card statements, you then become a frequent customer and are added into our system. Being a frequent customer grants you 10% off to any items not already marked down.

How long does my discount last?

Your 10% discount will last a year from the date your name was entered into the system. During this time we can keep track of your purchases and if you are able to spend another $250 your discount will continue on from that date.

Can I use my discount on the online store?

Yes, you can. Email us and we'll provide you with a coupon that can be used at checkout.

Can I use my e-gift card?

Yes, you'll be able to enter your e-gift card number at checkout.

What is Gamescape's return policy?

Store credit or exchange within one calendar year of purchase. The item must be returned in its original condition at the time it was purchased.

Where is the store located?

Gamescape is located at 333 Divisadero St. directly in between Page and Oak, in San Francisco, California.

Can I buy a gift card online?

Yes, you can. We sell e-gift cards through Square.

Does Gamescape sell or buy single Magic: The Gathering cards?

Gamescape sells sealed Magic products only. (Boosters, Boxes, Decks, etc..)

What is your COVID-19 policy?

Some of our staff wear masks, but masking is optional to enter the store. We offer free disposable masks at the front of the store.

Lastly, we reserve the right to refuse service.